Product Disclaimer:

• Hey there, lovely shopper! We just wanted to give you a heads-up about our products. Do you know those beautiful hand-embroidered items we offer? Well, they are master copies of Pakistan’s top designer outfits and sometimes have a 5%- 10% variation possibility. Yep, reality is not always picture-perfect. So, when you place an order on our website, keep in mind that there might be a teeny-tiny difference compared to the images provided here. We try our best to keep the variation minimal, we promise!
• Color Differences: The actual product may look slightly different due to lighting during photography or the way colors appear on digital devices.
• Beading and Sequins: Some beading or sequins may shift during handling. This is normal and not a defect — it's part of the handmade charm!

Return & Exchange Policy

Eligibility for Return or Exchange:

• Time Frame: You have 3 days from receiving your item to request a return.
• Condition: The item must be in unworn, unused condition, with all tags, and in original packaging.
• Exceptions: We cannot accept returns on customized items or gift cards.

How to Start a Return or Exchange:

1. Contact us at banoluxeteam@gmail.com within 3 days of receiving your item.
2. Provide your order number, and we’ll guide you through the next steps.
3. Return Shipping: You’ll be responsible for return shipping costs, and we recommend tracking your return to avoid issues.

Refund Process:

• Once we receive the returned item, we’ll inspect it. If everything checks out, you’ll receive a refund minus shipping fees and a 15% restocking fee.
• Refunds will be processed to your original payment method within 7 business days. Note: it may take additional time for your bank or card company to post the refund.

Cancellations

• Before 24 Hours: Cancellations can be made at no extra charge within 24 hours of placing your order.
• After 24 hours: If you cancel after 24 Hours, a 15% restocking fee will apply.

Damages or Incorrect Items

• If you receive a damaged or incorrect item, contact us within 24 hours of delivery.
• We’ll help you exchange the product or initiate a return. Make sure to include photos of the damaged or incorrect item when you email us.

Exchange Process

• For exchanges, it’s easiest to return the item and place a new order.
• You’ll be responsible for the cost of return shipping. After we receive the returned item, we’ll process the exchange within 3-5 business days.

Important Notes

• Custom Orders: Once placed, custom orders can only be canceled within 24 hours. After that, they are final.
• Discounted Items: All sales on discounted items are final and non-returnable.
• Return Time Frame: Returns must be initiated within 3 days of receiving your order. Any returns requested after 3 days will not be accepted.

Pre-order Information

Before placing an order, we highly recommend you reach out to us for detailed videos and more information about the product.
You can contact us via WhatsApp at: +92 300 8008174. We’ll be happy to provide all the details to help you make the best choice.

Contact Us

For any questions or to initiate a return, exchange, or cancellation, email us at banoluxeteam@gmail.com or reach us on WhatsApp at: +92 300 8008174. We’re always here to help!

Thank you for choosing Bano Luxe! We appreciate your understanding of our policies, which help us preserve the quality and uniqueness of our handcrafted creations.